At Al Noor Emporium, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we’re here to help.

Refunds

We offer a 30-day refund policy from the date of delivery. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Returns

If you wish to return an item, please contact us at support@alnooremporium.com with your order details and reason for return. Our customer support team will provide you with further instructions on how to proceed with the return. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, please contact us at support@alnooremporium.com for assistance.

Non-returnable items

Certain items are non-returnable, including gift cards and personalised/customised products.

Cancellation Policy

Orders can be canceled within 24 hours of purchase. Please contact us immediately at support@alnooremporium.com if you wish to cancel your order.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at support@alnooremporium.com. We’re here to assist you with any inquiries or concerns you may have.

Thank you for shopping at Al Noor Emporium. We appreciate your business!